Privacy Policy

Last Updated: June 11, 2026

At NILAAS, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit nilaas.in, place an order, create an account, or interact with our services.

---

1. Information We Collect

We may collect the following information:

• Full Name
• Email Address
• Mobile Number
• Shipping Address
• Billing Address
• Order History
• Payment Information (processed securely by payment providers)
• IP Address and Device Information
• Website Usage Data
• Customer Support Communications

2. How We Use Your Information

Your information may be used to:

• Process and deliver orders
• Provide customer support
• Manage returns, exchanges, and refunds
• Send order updates and notifications
• Improve website performance and customer experience
• Prevent fraud and unauthorized transactions
• Comply with legal obligations
• Send promotional offers and marketing communications (where permitted)

3. Payment Security

NILAAS does not store your complete credit card, debit card, UPI PIN, or banking credentials. Payments are processed through secure third-party payment gateways that comply with industry security standards.

4. Sharing of Information

We do not sell, rent, or trade your personal information. Information may be shared only with:

• Shipping and logistics partners
• Payment service providers
• Technology and hosting providers
• Government authorities when legally required
• Fraud prevention and security services

5. Cookies & Tracking Technologies

NILAAS may use cookies and similar technologies to improve website performance, remember preferences, analyze traffic, personalize content, and enhance your shopping experience.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no online transmission or storage method can be guaranteed to be completely secure.

7. Marketing Communications

We may send promotional emails, SMS, WhatsApp messages, or notifications regarding products, offers, and updates. You may opt out of marketing communications at any time.

8. Third-Party Services

Our website may contain links to third-party websites, services, payment gateways, or social media platforms. NILAAS is not responsible for the privacy practices of third-party websites.

9. Children's Privacy

NILAAS does not knowingly collect personal information from children without parental consent. If you believe a child has provided personal information, please contact us immediately.

10. Your Rights

Subject to applicable laws, you may request access to, correction of, or deletion of your personal information. You may also contact us regarding the use of your personal data.

11. Changes to This Policy

NILAAS reserves the right to update or modify this Privacy Policy at any time. Any updates will be published on this page and become effective immediately upon posting.

12. Contact Information

For questions regarding this Privacy Policy, data protection, or privacy-related concerns, please contact us through the contact details available on nilaas.in.